Privacy Policy

We collect the following categories of information:

• Account information — your name, email address, password (stored only as a secure hash), and role (e.g. landlord or property manager).
• Information you enter — the details you provide to generate documents, such as property addresses, lease terms, rent and deposit amounts, and the names and contact details of landlords and tenants.
• Generated documents — the leases and notices you create, which we store so you can access them in your account.
• Technical and usage data — information generated automatically when you use the Service, such as log data, device and browser information, and approximate location derived from your IP address.
• Cookies — strictly necessary cookies used to keep you signed in and to operate the Service (see Section 5).
• Waitlist — if you join a waitlist, the email address you submit and the related interest (e.g. the “Pro” plan).

We use personal information to:

• provide, operate, and maintain the Service, including generating and storing your documents;
• create and manage your account and authenticate you;
• apply the correct province-specific rules to your documents;
• secure the Service, prevent fraud and abuse, and debug problems;
• communicate with you about your account, important changes, and (where you have opted in) product updates and waitlists; and
• comply with legal obligations and enforce our Terms.

We collect, use, and disclose personal information with your consent, which you provide by using the Service and entering information, or as otherwise permitted or required by law. You may withdraw your consent at any time (subject to legal and contractual limits) by contacting us; doing so may prevent us from providing parts of the Service.

When you enter information about other people (for example, your tenants), you are responsible for ensuring you have the authority to provide it and, where required, for informing those individuals about how their information will be used. With respect to that information, you act as the controlling party and we process it on your behalf to provide the Service. Tenants or other individuals who wish to exercise privacy rights should contact the landlord or property manager who entered their information; we will assist that party as reasonably required.

We use strictly necessary cookies to keep you authenticated and to operate core features. These are required for the Service to function and cannot be disabled through the Service. We do not use the Service to serve third-party advertising. If we introduce analytics or optional cookies in the future, we will update this Policy and, where required, request your consent.

We do not sell your personal information. We share it only as follows:

• Service providers — vendors that host our application and database, process payments, or otherwise help us operate the Service, under contracts that limit their use of the information to providing services to us.
• Legal and safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of LeaseBuilder, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Your information is stored on servers operated by our hosting and database providers, which may be located in Canada or the United States. Where information is processed outside your province or country, it may be subject to the laws of those jurisdictions, including lawful access requests. We take steps to ensure a comparable level of protection through our provider agreements.

We retain personal information for as long as your account is active and as needed to provide the Service, and thereafter only as required to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it. You may request deletion of your account and associated documents as described below.

We use technical and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you and the appropriate authorities where required by law.

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your account and personal information;
• withdraw consent to certain processing; and
• request information about how your information has been used or disclosed.

To exercise these rights, contact us at privacy@leasebuilder.ca. We will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator (for example, the Commission d’accès à l’information du Québec).

The Service is intended for adults and is not directed to individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

For privacy questions or to reach our privacy contact, email privacy@leasebuilder.ca.